Cash On Delivery Policy

1. COD Eligibility & Order Limits

• Serviceable Pin Codes: COD is supported across 19,000+ pin codes served by our courier network. You can verify your pin code at the cart or checkout page.
• Order Value Range: Cash on Delivery is available for orders between ₹299 and ₹5,000. Orders exceeding ₹5,000 require prepaid payment (UPI, Cards, Net Banking) to ensure secure logistics handoff.
• Nominal Handling Fee: A nominal convenience handling fee of ₹30 – ₹50 may apply to cover reverse cash logistics costs incurred from shipping carriers.

2. Phone / OTP Order Verification

To reduce fraudulent orders and prevent unnecessary courier returns:

1. Upon placing a COD order, you may receive an automated SMS / WhatsApp OTP verification or a brief confirmation phone call from our logistics team.
2. Unverified COD orders with invalid phone numbers or incomplete addresses may be held or cancelled after 48 hours of attempted contact.

3. Doorstep Delivery Guidelines

• Exact Cash Ready: Please keep the exact invoice amount ready when the courier delivery executive arrives at your premises.
• Digital Payment on Delivery: Most of our delivery partners (Bluedart, Delhivery, DTDC) now support UPI QR code scanning on delivery. You can scan the delivery executive's device using Google Pay, PhonePe, or Paytm to pay digitally at your doorstep.
• No Open-Box Delivery: In accordance with courier regulations, courier executives cannot open sealed factory packages before payment is collected. Any missing or defective components are fully protected under our 7-Day Replacement Guarantee.

4. Refusal of COD Deliveries & Future Restrictions

Refusing delivery at the doorstep causes significant logistical costs for transit and return-to-origin (RTO). Customers with repeated unaccepted or fake COD orders will have the COD payment option permanently disabled on their Kiwistronics account, and will be required to order via prepaid payment methods.