At Kiwistronics, every product in our warehouse undergoes multi-point testing for pin integrity, firmware bootloader verification, and component quality. If an item arrives defective or damaged, our 7-Day Replacement & Return Protocol ensures you get a swift resolution.
7-Day Replacement Guarantee
If you receive a defective development board, non-functional sensor, or damaged component, notify us within 7 days of delivery for an immediate free replacement or full refund.
1. Eligible Return Conditions
A return or replacement request is accepted under the following circumstances:
- Manufacturing Defect: The component does not power on, fails loopback testing, or shows factory electrical defects.
- Damaged in Transit: The physical item or protective casing arrived cracked, bent, or broken.
- Incorrect Item Received: The product received does not match the SKU, specification, or model ordered.
- Missing Parts in Kit: Any component listed on the bill of materials of an educational kit is absent.
2. Ineligible Conditions (Exceptions)
Due to the sensitive nature of microelectronics and DIY components, the following cannot be returned or refunded:
- Components damaged by over-voltage, reverse polarity, electrostatic discharge (ESD), or incorrect wiring.
- Items with visible user solder marks, desoldering heat damage, or cut jumper leads.
- Consumables that have been opened or used (e.g. solder paste, thermal grease, heat shrink tubing, lithium batteries showing discharge wear).
- Requests submitted after the 7-day delivery window has expired.
3. How to Initiate a Return
- Navigate to our Help Center or email support@kiwistronics.com with your Order ID.
- Briefly describe the technical issue and attach a clear photo or 10-second video demonstrating the defect (e.g., LED test, multimeter reading).
- Our engineering support team will review and approve the return within 24 business hours.
- We will arrange a courier pickup from your location or provide pre-paid shipping instructions.
4. Refund Timelines
Once the item reaches our Trichy testing facility, it is verified within 24–48 hours:
- Prepaid Orders (UPI, NetBanking, Cards): Refund is initiated immediately and credits back to the original source within 3 – 5 business days.
- Cash On Delivery (COD) Orders: Refunds are transferred directly via NEFT / IMPS or Instant UPI transfer to the customer's verified account.
- Store Credit Option: Customers may choose instant Kiwistronics store wallet credit to order alternative hardware with zero delay.