Privacy Policy

1. Information We Collect

When you browse our catalog, register an account, or place an order, we may collect the following categories of information:

• Personal Identifiers: Name, billing and shipping address, email address, and mobile phone number for delivery coordination and dispatch alerts.
• Business & Tax Information: Company name, GSTIN (Goods and Services Tax Identification Number) for B2B customers requesting GST tax invoices.
• Payment Details: We process all digital payments through authorized PCI-DSS Level 1 compliant payment gateways (such as Razorpay). Kiwistronics does not store your full card numbers, CVV, or net banking passwords on our servers.
• Device & Usage Data: IP address, browser type, operating system, pages viewed, and referral URLs to optimize website performance and prevent fraudulent activity.

2. How We Use Your Information

We process your personal data solely for legitimate business purposes:

1. Order Fulfillment: Generating packing slips, shipping labels, and handing packages over to our logistics partners (e.g. Shiprocket, Bluedart, Delhivery).
2. Customer & Technical Support: Responding to hardware inquiries, datasheet requests, order status tracking, and replacement claims.
3. Transactional Communications: Sending automated order confirmations, dispatch tracking links via SMS/WhatsApp, and digital GST invoices.
4. Platform Security: Detecting and mitigating malicious traffic, brute-force login attempts, and fraudulent orders.

3. Data Protection & Retention

We implement robust physical, electronic, and administrative safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. We retain customer transaction records for the duration required by applicable Indian tax and commercial statutes (such as the Companies Act and GST regulations).

4. Third-Party Disclosures

We only share essential information with trusted operational service providers who are contractually bound by confidentiality and security obligations:

• Logistics Providers: Delivering packages to your doorstep (name, shipping address, and phone number only).
• Payment Gateways: Processing secure credit/debit card, UPI, and net banking transactions.
• Legal Obligations: When strictly required by law enforcement or regulatory authorities under applicable Indian laws.

5. Cookies & Tracking Technologies

We use essential session cookies to remember the items in your shopping cart, maintain authenticated sessions, and ensure a seamless browsing experience. You may modify your browser settings to refuse cookies; however, some checkout features may not function correctly without cookies enabled.

6. Your Rights & Contact Information

You have the right to access, rectify, or request the deletion of your personal account data at any time. For privacy inquiries or data requests, please contact our Data Protection Officer: