Got questions about ordering, hardware specifications, delivery timelines, or replacements? We have compiled the most common questions from our maker community below.
1. Orders & Delivery
How do I track my order?
As soon as your package is dispatched, we send you an automated SMS and WhatsApp update with the carrier name and AWB tracking link. You can also visit our Track Your Order page and enter your Order ID anytime.
How long does delivery take across India?
Orders placed before 2:00 PM IST are dispatched the same day. Delivery takes 1–2 days within Tamil Nadu & South India, 2–3 days for major metros, and 3–5 days for Tier-2/Tier-3 cities across India.
Do you offer Free Shipping?
Yes! All orders above ₹999 qualify for free standard shipping anywhere in India.
2. Hardware Quality & Technical Support
Are your microcontrollers and sensors tested before shipping?
Yes! Our technical team inspects incoming component batches for solder bridging, pin straightness, and bootloader integrity. We stock genuine boards, high-grade ICs, and certified modules.
Where can I find datasheets, schematics, and Arduino libraries?
Each product detail page features a "Technical Specifications & Datasheets" tab. You can also explore our curated Resources & Drivers Library for pinout diagrams, sample sketches, and driver installation guides (CH340, CP2102, FTDI).
3. Payments & Invoicing
Can I get a GST Tax Invoice for business ITC?
Absolutely! During checkout, simply enter your company's 15-digit GSTIN and legal name. A GST-compliant B2B tax invoice with HSN codes will be generated and emailed to you automatically.
Is Cash on Delivery (COD) supported?
Yes, we support COD across 19,000+ serviceable pin codes in India for orders up to ₹5,000.
4. Returns & Replacements
What if a component arrives defective?
You are 100% protected under our 7-Day Replacement Guarantee. Submit a quick ticket on our Help Center with your Order ID and photo/video of the issue, and we will send a replacement free of charge.
Do you support bulk orders for colleges and robotics clubs?
Yes! We provide tiered wholesale pricing, official quotations, and lab setup packages for institutions, ATL labs, and robotics teams. Visit our B2B Wholesale Portal or email us at info@kiwistronics.com.